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Buyer beware! Received at a gift. Opened the box and console trim covers gouged the running/walking belt in several places. It was not dented on the outside of the box, rather, Nautilus simply does not package the treadmill appropriately. The box was not reinforced on the edges or corners. So I called Nautilus customer service to give them a chance to make it right, two phone calls over two days and about two hours of wasted time later, they will not make it right. The Nautilus customer service rep at first appeared to be helpful after waiting on hold 45 minutes to get to one, but after further discussions, pushed the problem back to me. They denied any responsibility for packaging the item inappropriately and actually forced me back to the retailer to resolve the problem. I offered pictures but they were not interested. Neither the retailer or shipping company is responsible for damage from poor packaging...the responsibility is with the manufacturer! Nautilus who also makes Bowflex and Schwinn pushed me back to the retailer so it will be returned although all the wasted time receiving it, opening, waiting on the phone for Nautilus, talking to Nautilus, waiting again, talking and now I still have to ship it back....its all time that I'll never get back.
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<br />Besides the poor packing, the warranty is very poor, the belt is only guaranteed for 90 days and labor 6 months or less, after 6 months all labor is on the buyer. If you dont have a local Nautilus service repairman you will be charged a trip surcharge to get one to come to you. Every other treadmill in this price bracket and many less expensive treadmills have a much better warranty. Sole, Smooth Fitness, True Fitness, Epic, Life Fitness, Precor, all the Icon Fitness brands, and many more all have at least one year on everything including labor, and some lifetime frame/motor, 5yrs+ yrs on all parts.
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<br />Nautilus also owns Bowflex, Schwinn Fitness, Stairmaster, and Universal. At this point I would not take an item from any of these brands even if it was free. They are not the same company today that built the name. Now they are just building products to improve their bottom line for the current financial quarter to stay afloat (stock symbol NTL).
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<br />Nautilus probably saved 50 cents or $1 on packaging that would have likely prevented this problem, and suprisingly would not work with me, what a great company.
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